With all the convenience online banking affords, we understand why today’s consumers handle so many of their financial needs online. To ensure your financial security, we put numerous safety measures in place — so your private information stays private. Here are some of the ways we protect you when you bank online.
How Citizens Savings Bank Protects You
Please be aware we will not send unsolicited e-mails or text messages to you that provide, update, or verify any personal information such as passwords, social security numbers, PINs or debit card numbers, or any other confidential information.
Citizens Savings Bank uses up-to-date, industry-leading products and services to protect your personal data.
Customer Telephone Inquiries
To protect you and your accounts from identity theft, when calling CSB on the telephone to speak to one of our representatives, we may ask you to provide some identifying information. Please be prepared with the following information:
- Your account number
- Date and amount of last deposit
- Your social security number
- Your mother’s maiden name
- Check numbers and amounts that were written and have cleared your account since your last completed statement cycle
Online & Mobile Banking Security Features
Automatic Signoff
Our online and mobile banking automatically ends your session if there is no activity within a designated amount of time.
Unique User IDs and Passwords
When signing into online banking & bill pay, we require you to enter a user ID and password. When deciding on a password, we suggest that you include letters and numbers. To protect your account from cyberattacks, create a strong password that’s hard to guess.
Start by making your password long — aim for at least 12-17 characters. You may find it easier to use a passphrase — a series of words separated by spaces. But make sure that your passphrase consists of random words. Avoid using common phrases, names, song lyrics, or movie quotes that are easy for a hacking program to guess. Be sure to mix uppercase and lowercase letters, numbers, and symbols to make your password strong.
Email Verification Passcodes
When you sign up for online banking and bill pay, Citizens Savings Bank uses one-time, six-digit email verification passcodes as an added layer of security to help protect your account and verify your identity.
This security feature helps confirm that you are authorized to access your account and helps protect your personal and financial information from unauthorized access.