Make fast and secure purchases with your mobile device. Just add your debit card with one of these free services!
How Does Mobile Wallet Work?
With mobile wallet, you can make purchases quickly and securely with your mobile device. It’s easy to set up. Add your Citizens Savings Bank Visa debit card or other payment information in your Apple Pay® Samsung Pay® or Google Pay app. Add multiple cards to your device for extra convenience.
Benefits of Mobile Wallet
Mobile wallets keep your purchase information private – your card data is never directly transmitted to retailers. Your accounts are easily protected if you lose your device.
- Available through Apple Pay®, Samsung Pay®, or Google Pay
- Make purchases quickly and securely with your mobile device
- Pay in an easier way — no more counting change or carrying cards
- Easily set up payment information
- Add multiple cards to your device for extra convenience
- Keep purchases private — card data is never directly transmitted to retailers
- Easily protect your accounts if you lose your device
What Is a Mobile Wallet?
A mobile wallet is a form of wireless payment technology provided by your mobile device’s provider or third-party application. This technology allows you to conveniently store your Citizens Savings Bank debit card information securely and digitally on your smartphone or other mobile device.
What Is a mobile payment?
Mobile Payment lets customers make card payments at retail and online checkouts using a mobile device instead of having a physical card present.
Can I add more than one Citizens Savings Bank debit card to my mobile wallet?
Yes. You can add multiple payment cards, such as credit cards to your mobile wallet.
Will I earn my rewards when making mobile wallet purchases
instead of using my actual debit card?
Yes. You will earn rewards just as if you were using your physical Citizens Savings Bank debit card.
How does mobile wallet keep my financial information secure?
When you add a card to a Mobile Payment, the Mobile Payment provider does not store your actual card number. Instead, a unique digital account number, or token, is assigned, encrypted and securely stored in your mobile device. The unique account number is never stored on the Mobile Payment provider’s servers. When you make a purchase using mobile wallet, the digital account number and a transaction-specific dynamic security code are used to process the payment. Your actual card number is never shared by the Mobile Payment provide, with merchants or transmitted with payment.
How will my mobile transactions appear on my monthly statement?
Mobile wallet transactions will appear the same way as transactions made with your physical card.
What if my mobile device is lost or stolen?
If your mobile device is lost or stolen, contact Citizens Savings Bank immediately to report a lost or stolen card.
To report a lost or stolen card during regular business hours, please contact Deposit Operations Department at 1-570-587-0655 (Press 1). Or, call toll free at 1-800-692-6279 (Press 1) from 9am-5pm on weekdays. You can also file a report in person at any of our convenient locations during regular business hours.
To report a lost or stolen card outside of regular banking hours: Please call 1-800-692-6279. You will be instructed on after hours card support.
What if I receive a new Citizens Savings Bank debit card after adding my original debit card to my Mobile Wallet?
You can delete your old card from your device and add the replacement card. This will create a new device account number. View the instructions from your mobile payment provider for assistance with replacing your card.
What if I get a new mobile device?
Your card will not be transferred automatically when you purchase a new mobile device. You will need to set up the Mobile Payment software again and add your card to the new device.
If I erase my phone, will it affect my physical debit card?
Erasing the information on your phone will have no effect on your physical cards. However, this will delete the virtual cards from the Mobile Payment software, and you will need to add your cards back into your mobile wallet.