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Telephone Banking Quick Reference Guide

(Effective 1/2/20 - First 8 calls /month will be free, then $.50 per call)

To access telephone banking, call toll free: (866) 206-6757

 

  • For account information press #1
    • For checking information, press #1
      • Please enter your checking account number followed by the # sign
      • Please enter your four-digit PIN followed by the # sign
    • For savings information, press #2
      • Please enter your checking account number followed by the # sign
      • Please enter your four-digit PIN followed by the # sign
    • For money market information, press #3
      • Please enter your checking account number followed by the # sign
      • Please enter your four-digit PIN followed by the # sign
    • For CD or retirement account information, press #4
      • Please enter your checking account number followed by the # sign
      • Please enter your four-digit PIN followed by the # sign
    • For loan information, press #5
      • Please enter your checking account number followed by the # sign
      • Please enter your four-digit PIN followed by the # sign
    • To transfer funds, press #6
      • To transfer from a checking account, press #1
        • Enter the account number you wish to transfer from followed by the # sign
        • Enter your four-digit PIN followed by the # sign
      • To transfer from a savings account, press #2
        • Enter the account number you wish to transfer from followed by the # sign
        • Enter your four-digit PIN followed by the # sign
      • To listen to this menu again, press #9
      • To return to the prior menu, press *
      • To speak with a customer service representative, press #0
    • To change your PIN, press #7
      • To change the 4-digit personal identification number on your checking account, press #1
      • To change the 4-digit personal identification number on your savings account, press #2
      • To change the 4-digit personal identification number on your certificate of deposit account, press #3
      • To change the 4-digit personal identification number on your IRA account, press #4
      • To change the 4-digit personal identification number on your loan account, press #5
      • To listen to this menu again, press #9
      • To return to the prior menu, press *
      • To speak with a customer service representative, press #0
    • To listen to this menu again, press #9
    • To return to the prior menu, press *
    • To speak with a customer service representative, press #0 
  • To report your ATM or Debit Card lost or stolen press #2

    If your ATM or Visa Debit card is lost or stolen, please call 1.800.692.6279. Our hours are Monday through Friday, 9:00 AM to 5:00 PM. It is very important that you report this as soon as possible at 1.800.692.6279.

        • To listen to this message again, press #1
        • To return to the prior menu, press *
  • For Product and Bank News, press #3
    • Are you interested in receiving your printed statements in electronic form? Citizens Savings Bank offers this service free of charge on all checking and savings accounts. Visit www.citizens-savings.com for details on how to sign up for our easy-e electronic statements. Member FDIC.
  • To Transfer Funds, Press #4
    • To transfer from a checking account, press #1
      • Enter the account number you wish to transfer from followed by the # sign
      • Enter your four-digit PIN followed by the # sign
    • To transfer from a savings account, press #2
      • Enter the account number you wish to transfer from followed by the # sign
      • Enter your four-digit PIN followed by the # sign
    • To listen to this menu again, press #9
    • To return to the prior menu, press *
    • To speak with a customer service representative, press #0
  • To Change Your Personal Identification Number, press #5
    • To change the four-digit personal identification number on your checking account, press #1
    • To change the four-digit personal identification number on your savings account, press #2
    • To change the four-digit personal identification number on your certificate of deposit account, press #3
    • To change the four-digit personal identification number on your IRA account, press #4
    • To change your personal identification number on your loan account, press #5
    • To listen to this menu again, press #9
    • To return to the prior menu, press *
    • To speak with a customer service representative, press #0
  • To listen to this menu again, press #9 
  • To speak to a customer service representative, press #0