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During this difficult time, we are committed to doing our part to protect the health and safety of our customers, staff, and communities. We will continue to monitor new developments and guidance issued by regulatory agencies related to the coronavirus pandemic and keep you informed regularly.

Customer Loan Relief & Assistance Program

We understand the financial strain that so many people are facing due to the COVID-19 Pandemic. We have been working diligently to modify our processes and focus on ways we can provide assistance.

We value our customers and we continue to explore ways to offer support during these times. For our loan customers, we are introducing our CSB Customer Relief & Assistance Program. If you are a CSB loan customer, click below for more details.

Learn More


To ensure homeowners and renters have the most up to date and accurate housing assistance information during the COVID-19 national emergency, today the Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA), and the Department of Housing and Urban Development (HUD) launched the new mortgage and housing assistance website

Federal Agencies Warn Of COVID-19 Vaccine Fraud

FTC Warning About Scam Targeting College Students

IRA Announces Security Measures As Fraudsters Exploit COVID-19 Concerns

Security Summit Partners Warn Taxpayers of New COVID-Related Text Scam

Temporary Stop of COVID-19 Evictions: What You Need to Know

FTC Releases Information About COVID-19 Clinical Trials

CDC Releases Guidelines On How To Select, Wear, and Clean Your Mask 

New FTC Scam Warning- Fraudsters Impersonate FTC

Free Weekly Credit Reports During COVID-19 Pandemic

New Guidance about COVID-19 Economic Impact Payments for Social Security and Supplemental Security Income (SSI) Beneficiaries

FTC Financial Resources For Those Impacted By COVID-19

Temporary Changes In Service and Hours of Operation

April 6th: Effective Monday, April 6th, all Citizens Savings Bank locations will operate under new drive-thru and ATM services only hours. Hours of Operation will be Monday-Friday from 9:00 AM to 4:00 PM. Saturday hours will remain 9:00 AM to Noon.

April 3rd: Effective Friday, April 3rd, our Honesdale Branch will operate under new drive-thru only hours. Hours of Operation will be Monday, Wednesday, and Friday from 10:00 AM to 4:00 PM.

March 20: Effective Friday, March 20th, all Citizens Savings Bank locations will operate drive-thru and ATM services only. Our Center City Branch with lobby only access will be closed until further notice.

Our branch locations and phone numbers can be found on our website.

Locations and Phone Numbers

If you need assistance with a loan, deposit account or any other issue, please contact us at 1.800.692.6279 and we can setup an appointment, when necessary.

We remain strong and well capitalized and are available to service your accounts. We want to assure you that Citizens Savings Bank is prepared to respond to the challenges we may face and your money is accessible to you and it is secure.


How Can You Do Your Banking During This Time?

During this time, we encourage the use of online & mobile banking services.

If you are not enrolled in our online banking, you can sign up today.

Sign up for Online Banking

Download our free mobile banking app for Android or iPhone. 

Apple App Store     Google Play Store

These services are available 24 hours a day, 7 days a week.

Telephone Banking Service

Another convenient option available to access your accounts is just a telephone call away. Call our toll free number at 1.866.206.6757 for account information at no charge.

Updates on COVID-19

FTC Issues Information for Consumers About Dealing With Creditors During the Pandemic


Scam & Fraud Alerts

April 2, 2020- IRS Warning On Economic Impact Payment Scams


Updates From Our President & CEO

President's Message- 6/4/2020

President's Message- 4/10/2020

President's Message- 4/3/2020

President's Message- 3/19/2020

President's Message- 3/14/2020


For More Information On Covid-19, Visit These Links:

Pennsylvania Department of Health

World Health Organization

Centers for Disease Control and Prevention