COVID-19 RESOURCES, ASSISTANCE AND IMPORTANT UPDATES
During this difficult time, we are committed to doing our part to protect the health and safety of our customers, staff, and communities. We will continue to monitor new developments and guidance issued by regulatory agencies related to the coronavirus pandemic and keep you informed regularly.
Customer Loan Relief & Assistance Program
We understand the financial strain that so many people are facing due to the COVID-19 Pandemic. We have been working diligently to modify our processes and focus on ways we can provide assistance.
We value our customers and we continue to explore ways to offer support during these times. For our loan customers, we are introducing our CSB Customer Relief & Assistance Program. If you are a CSB loan customer, click below for more details.
To ensure homeowners and renters have the most up to date and accurate housing assistance information during the COVID-19 national emergency, today the Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA), and the Department of Housing and Urban Development (HUD) launched the new mortgage and housing assistance website https://www.cfpb.gov/housing
New Guidance about COVID-19 Economic Impact Payments for Social Security and Supplemental Security Income (SSI) Beneficiaries
Temporary Changes In Service and Hours of Operation
April 6th: Effective Monday, April 6th, all Citizens Savings Bank locations will operate under new drive-thru and ATM services only hours. Hours of Operation will be Monday-Friday from 9:00 AM to 4:00 PM. Saturday hours will remain 9:00 AM to Noon.
April 3rd: Effective Friday, April 3rd, our Honesdale Branch will operate under new drive-thru only hours. Hours of Operation will be Monday, Wednesday, and Friday from 10:00 AM to 4:00 PM.
March 20: Effective Friday, March 20th, all Citizens Savings Bank locations will operate drive-thru and ATM services only. Our Center City Branch with lobby only access will be closed until further notice.
Our branch locations and phone numbers can be found on our website.
If you need assistance with a loan, deposit account or any other issue, please contact us at 1.800.692.6279 and we can setup an appointment, when necessary.
We remain strong and well capitalized and are available to service your accounts. We want to assure you that Citizens Savings Bank is prepared to respond to the challenges we may face and your money is accessible to you and it is secure.
How Can You Do Your Banking During This Time?
During this time, we encourage the use of online & mobile banking services.
If you are not enrolled in our online banking, you can sign up today.
Download our free mobile banking app for Android or iPhone.
These services are available 24 hours a day, 7 days a week.
Telephone Banking Service
Another convenient option available to access your accounts is just a telephone call away. Call our toll free number at 1.866.206.6757 for account information at no charge.
Updates on COVID-19
Scam & Fraud Alerts
Updates From Our President & CEO
For More Information On Covid-19, Visit These Links: